Refund and Returns Policy

1. You have 45 days from the date of your purchase to return items you have purchased. Return packages must be postmarked within 45 days from the date of purchase. Returns made after 45 days from the date of purchase will not be accepted and refunds will not be provided.
2. Return Shipping is free only for the first return per order. You must use the shipping label we provide (See “How do I make a return?” section for details).
3. If you have already returned items from an order, but would like to return additional items from that order, you must do so within 45 days of the purchase date and pay for the return shipping. Use the shipping label provided and pay a $ 7.99 shipping fee, which will be deducted from your refund.

What is the status of my return or exchange?

It will take up to 7 business days to process your refund or exchange request after we receive your package.

“Processing“: Return requested successfully, please wait patiently for the delivery.

“Arrived at warehouse“: We will apply the refund/exchange once QC has been finished.

“Refunded“: Refund initiated successfully.

What if my refund amount is incorrect?

You will be refunded according to the actual price paid for the items. Shipping fees is non-refundable. Please note that the first return label per order is free. Additional return requests for the same order will generate a $7.99 USD fee per label, and will be deducted from the refund amount, if applicable.

If you still find your refund amount is incorrect, please click the “Contact Agent” button below for more help.

What if I received a defective item? 

Should you receive a damaged, defective, or incorrect item, please follow the steps below within 45 days of placing your order:

1) Locate the order in ‘My orders‘. Click the ‘Return Item’ button.

2) Select the item(s) you would like to return, indicate the reason, and submit.

Please note: You may be required to submit photos of items clearly showing any damages, defects, etc.

3) We will process your application and provide you with a refund or exchange of the item(s).

Still need help? Contact Us